Politique d’expédition

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Once your package is handed off to the courier, we cannot guarantee an exact date it will arrive.

We are aware that the postal service in New Zealand works incredibly hard to get mail to customers as fast as possible, but during peak holiday periods like Christmas, there can be delays that are outside of our (and their) control. We suggest placing orders well ahead of time to avoid these delays and ensure you get everything in time.

 

Domestic Shipping Rates and Estimates

NZ Wide Customers: We offer $9 flat rate shipping

International Customers: We're still in the process of getting our international shipping system finalised for this website, so if you’re interested in buying a product from us and you’re based overseas, please refer to our Etsy Store.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at livelihood@hisheart.org.nz with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery.

In the event that your order arrives damaged or if you’re not happy with what you received, please email us as soon as possible at livelihood@hisheart.org.nz with your order number and a photo of the item’s condition, if damaged. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details about our refund and exchange policy, visit our policy here.