Frequently Asked Questions

PRODUCTS

Where do you source your products?

Our products are designed in New Zealand and made in the Philippines by single mothers, in the mountainous city of Baguio.

 

What materials do you use?

Our products use either Monaco and Cannon branded cotton thread, polyester fill, recycled cardboard and plastic safety eyes. Toys with sound makers use bells, cellophane and balls containing small wooden or glass beads.

 

 Where can I see your products in person?

We stock a selection of our products at a number of physical retail stores in NZ. More details can be found on our Stockists page. Otherwise, if you're Auckland based, we sell our products most weekends at Markets. Follow us on social media to keep up to date!

 

PROFITS 

How much goes back to the artisans making the products?

All the profits from our sales go back to Above Rubies in the Philippines.  There are situations where a portion of the funds are used to help other single mothers outside of the project with food or other living expenses, as well as helping other charitable ventures.

 

 

I don’t need to purchase anything but would love to support the project. How can I go about this?

First of all, thank you!! Fill in our online contact form or message us on social media so we can discuss things from there. :)

 

ORDERS

How can I go about ordering from you in bulk?

Simple! Get in touch and we can go from there!

 

I want one of your products made in a different colour. Is this possible?

Yes. Simple colour changes can be made to existing products, but due to the custom nature of the product, there will be a longer production time and a customisation fee added the regular price. 

 

How long will my order take to arrive?

Online orders are usually shipped within 1-2 business days and should arrive within 2-3 business days within New Zealand. For international orders, packages will be processed within 1-2 business days and take between 1-4 weeks to arrive. At times there can also be delays with international postal services.

For NZ BULK orders dealing with higher product volumes, we like to give a timeframe of four weeks - three months to allow our small team to create your products, fulfil your order and ship it from the Philippines where it will be then shipped to you from New Zealand. Some orders many arrive sooner, depending on the current demand from other customers.

 

My order arrived damaged, what can I do?

We are so sorry to hear about this! Contact us within 30 days of receiving your package, and we can either arrange to give you a refund or send you a new one.

 

My order never arrived, what can I do?

When you placed an order with us, you have received an email with a tracking number. If it looks like your package has gone missing and taken longer than expected to arrive, let us know. We will attempt to make contact with the courier to confirm the status of your package. 

 

✨ View our Refund Policy here ✨

  

SOCIAL MEDIA 

Are you on social media? 

Yes! We're on Instagram and Facebook (@2aboverubies) so if you have any questions or need more market info, reach out to us! We love seeing happy customers too, so be sure to tag us in your posts! Everything you do helps us get the word out about our cause. 

 

 

Can’t find the answer you’re looking for? Contact us!